In India’s fast-growing eCommerce ecosystem, delivery failures are one of the biggest cost drivers for online businesses. Every failed delivery not only increases logistics expenses but also impacts customer trust and operational efficiency. This is where NDR (Non-Delivery Report) Management Tools play a critical role.
For brands shipping thousands of orders every month, managing NDRs manually across multiple courier partners is inefficient and error-prone. With an advanced NDR management tool, businesses can significantly reduce RTO (Return to Origin) rates and improve overall delivery success.
ShipDockets offers a powerful, automated NDR management system designed specifically for Indian eCommerce logistics.
An NDR (Non-Delivery Report) is generated when a shipment cannot be delivered to the customer. Common reasons include:
Customer unavailable
Incorrect or incomplete address
COD payment refusal
Delivery attempt failed
The customer requested a reschedule
Without proper follow-ups, these failed deliveries quickly turn into RTOs, increasing shipping and reverse logistics costs.
India experiences one of the highest RTO rates globally, especially for Cash on Delivery (COD) orders. High RTO leads to:
Double shipping costs
Inventory blockage
Increased operational workload
Lower profit margins
An intelligent NDR tool in India automates and streamlines the entire failed delivery process. Here’s how it makes a difference:
ShipDockets provides a single dashboard to track all NDRs across multiple courier partners. No more logging into different courier portals or chasing updates manually.
Instead of manual follow-ups, the system triggers automated SMS, WhatsApp, or email notifications to customers, asking them to:
Confirm address details
Reschedule delivery
Re-attempt delivery
Faster responses mean fewer returns.
ShipDockets integrates directly with courier partner systems, ensuring real-time NDR updates and quicker resolution cycles.
Based on customer response and past delivery behaviour, the platform intelligently decides whether a reattempt is likely to succeed, helping prevent unnecessary costs.
ShipDockets’ failed delivery management solution is built for scale and efficiency:
Auto-fetch NDRs from all courier partners
One-click resolution for reattempts
Automated customer confirmations
Courier-wise NDR performance tracking
Actionable analytics and reports
Custom rules for COD and prepaid shipments
This ensures complete visibility and control over every failed delivery.
Automated follow-ups and faster resolutions help reduce unnecessary returns.
More successful reattempts mean better customer satisfaction.
Fewer RTOs translate into significant savings on shipping and reverse logistics.
Your operations team spends less time on manual coordination and more time scaling the business.
Identify which courier partners contribute most to NDRs and optimise accordingly.
ShipDockets’ courier NDR system is ideal for:
D2C brands
Online marketplaces
High-volume COD sellers
eCommerce startups scaling operations
Enterprises managing multi-city deliveries across India
If failed deliveries are impacting your margins, an NDR management tool is no longer optional.
Beyond resolution, ShipDockets provides detailed analytics to help you:
Track NDR reasons city-wise
Monitor courier performance
Identify address quality issues
Optimise COD acceptance strategies
These insights help prevent future delivery failures, not just fix existing ones.
ShipDockets is built for the complexities of e-commerce logistics in India. Unlike generic tools, it focuses on:
India-specific delivery challenges
COD-heavy order flows
Multi-courier integrations
Scalable automation
With ShipDockets, NDR management becomes proactive, not reactive.
Failed deliveries don’t have to be a cost burden. With the right NDR management tool, eCommerce businesses can reduce RTO, improve delivery success, and enhance customer experience all at the same time.
ShipDockets helps you take control of failed deliveries and turn them into successful outcomes.
